safelink wireless customer service

Only one ACP per household, not per person, is allowed. Your access to this site was blocked by Wordfence, a security provider, who protects sites from malicious activity. Customer service: The Lifeline program is available to eligible consumers in selected states and territories. To check the required data needed to transfer your phone to our company, text the word SWITCH to 611611 or click here. I called and they stated that I was supposed to have taken the new sim card sent with the replacement phone and put it in the new phone to activate it. Concentrix (the company that hires all of these agents) really needs to do better. NzkyYWMzMTEzOTMzYTI0MDU5OTY2OGE5NjVlNWI3NDg5MGMxZGYyZmU3YTk2 I signed up with them and was approved pretty fast. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. +1 800 723 3546. What services does TracFone Wireless offer? Depending on how long you've been a customer, they . InNpZ25hdHVyZSI6IjA0ZWQyODYxOGQ4YTYwOWI2YzY5NjgyNmZkY2RjMjVj I would only receive 2 weeks of service a month because the funds had to be added to my account manually from the government. If you value your time, stay away from this company. 2. . To update your data settings to send MMS and access the Internet, text the word APN to 611611 or click here. BBB is here to help. One named Princess, she disconnected, in other words, hung up on me, and the next was Mary who transferred me to another department, that again hung up on me. The service upload/download speeds and data caps vary based on the available Lifeline and/or ACP qualifying plan that you select and the capabilities of your device; please visit SafeLink.com for information of available plans, their terms and conditions, and a list of available connected devices which you may purchase. This is THE WORST customer service that I have ever dealt with! Through its LifeLine plans, SafeLink Wireless provides an opportunity for eligible customers to maintain connections with their families and friends. They were and still are refusing to stop the service that's in . If you're experiencing issues with your service, text the word SUPPORT to 611611 or click here. International Association of Better Business Bureaus. Sharing is what powers GetHuman's free customer service contact information and tools. Only eligible consumers may enroll in Lifeline. I have absolutely nothing good to say about this company. Lifeline service is non-transferable and limited to one per household. The need to email right information when they send the phone. Cloudflare Ray ID: 7a9da2382aa944d1 They will hang up on you and have you calling back at least 30 times until you make them take a call back number and even then you will still have to call customer service and start the conversation over for the hundredth time. They have stolen my phone number, won't give it back, yet provide no call or text service. Their customer service for the lifeline department is the worst. TracFone Wireless currently employs approximately 400+ people and has the following subsidiaries: Subsidiary. Returns 31. Track phone called me and said that they couldn't find my phone number to activate the card. I need application number to prove i have sa Can't call out on my phone. Take advantage of a $1 one-week trial membership and chat with an expert now. In other instances, you may be faced with slow responses, inadequate information to address your specific concern, and solutions that are not up to date, thus not applicable. So far I am happy that I have a phone. How Do I Speak to a Safelink Wireless Customer Service Representative? Enter your credentials to start. All services are provided by TracFone Wireless Inc. MWZhNTcxZjNlMmU2ZjYwZDI5NGExMjIwNGRkZmMyYThmOTJhMzU3Y2UxZDI1 Click a category below to sort available keywords. The Affordable Connectivity Program (ACP) is a federal government benefit program aimed at +1 800 378 1684. That's pretty good for Facebook reviews, especially for a Lifeline company. Shady business. SafeLink Wireless customer service phone number, An Overview of SafeLink Contact Information, SafeLink Customer Service Ratings & Issues, Press 1 to apply for LifeLine services or check the status of your application, Press 2 for information about eligibility requirements, Press 5 for questions or any other services including technical support. Customer Reviews are not used in the calculation of BBB Rating. ACP is a government benefit program operated by the Federal Communications Commission. You may be eligible to receive FREE You can check your balance, add a plan & more! MDNjMDU2MjE0YWNiMzVjZTZjZDIzNDNiOWE5OWJmZDNlNjEyMzZkOWU2NjQw How BBB Processes Complaints and Reviews, BBB Serving Southeast Florida & the Caribbean. They continually disconnected my phone service. The agents will hang up on you, they make too many unnecessary mistakes, theyre rude, will hang up on you or either commit what we call call avoidance, this is usually why wait times are too long. Only one benefit per household is allowed; a household is not permitted to receive ACP benefits from multiple providers. SafeLinkWireless has a rating of 1.09 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. For information about the recertification process, text the word RECERTIFY to 611611 or click here. And when or if the customer finally reach one, the communication with the representative would lead to nowhere and only a waste of time. There was only one person that finally happened the problem, this should have been taken care of with one phone, not 10 calls made to several people. Now you can manage your SafeLink Wireless benefits anywhere, at any time. Safelink wireless service. To locate the nearest retailers by ZIP Code, text the word STORE to 611611 or click here. MTA1ODg5ZDk5ZWY2MTJmOWFjYTYyZGMzYzQwZGM0ZWZmMWY2ZDQzZmFhMDMz With Unlimited Talk & Text plus Calls to Canada & Mexico, 25GB Total of High-Speed Data & 29%. trademarks, service marks and trade names referenced in this site are the property of their BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If the enrollment identification number is not available, enter a ZIP code, date of birth and the last four digits of a Social Security number. Lifeline is a government benefit program. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. One person who was supposed to be a supervisor, I feel sorry for this people, I understand what they act the way they do. This website is using a security service to protect itself from online attacks. Calls must originate from the U.S. or Puerto Rico; no international roaming allowed. I contacted Safelink customer support to have them shut the phone off on 3/8/2023 to have the service disconnected. Or, enter your phone number below and click on a keyword. Or companies that have self-serve help forums instead of a customer service department. ensuring connectivity to eligible households. 611611 text feature. Extra minutes: How to write a complaint about TracFone Wireless? LifeLine service is a non-transferable and is limited to one per household. The customer service give me different answers why. Lifeline service: Safelink has the worst customer service I have ever experienced. Choose to simply change providers and sign up with a new Lifeline provider. I know this for a fact because I recently worked for them! You are not required to enroll in ACP to enroll in Lifeline or to enroll in Lifeline to enroll in ACP. If you're having difficulties with SafeLink Wireless activation, call SafeLink's technical support at 1-800-378-1684 from 8:00 a.m. to 10:00 p.m. EST. The company has a good rapport with major manufacturers allowing it to satisfy any customer preference, including smartphones and flagship devices. Access Your Account via Customer Service. For Enrollment and Plan Changes Support: 1-800-Safelink (723-3546) For Technical Support ONLY: 1-800-378-1684. For a defective or malfunctioning phone replacement, call Life Wireless Customer Service at 1-888-543-3620. Well the day I went to activate the phone come to find out I was no longer active in the program so I had 2 new phones but no service. Press 5 at the main menu. We want to be as helpful as possible. Discuss the issues you have had with SafeLink Wireless and work with their customer service team to find a resolution. I just recently realized my phone through safelink wireless was lost/stolen so of course I contacted safelink to have the service disconnected since it is attached to my name, address, info I contacted Safelink customer support to have them shut the phone off on 3/8/2023 to have the service disconnected. Customer service will ask you for identifying . There are several ways to get in touch with the SafeLink Wireless support to inquire about eligibility requirements, enrollment and plan changes, application for LifeLine services, or even technical support, among other issues. I talked with a person at reference # **, who said he would correct the problem, and he actually did. If you have any concerns or questions about potential fraud or other misconduct associated with our Lifeline or Affordable Connectivity Programs, our Compliance Hotline is available 24 hours a day, 7 days a week. So we put together How Do I Speak to a Safelink Wireless Customer Service Representative? Only eligible consumers may enroll in Lifeline. A link has directed you to this review. Qualification: Households may be eligible for ACP if they are qualified for Lifeline, free or reduced-price school lunches or breakfasts, Special Supplemental Nutrition Program for Women, Infants and Children (WIC), a Pell Grant, or have income less than or equal to 200% of the Federal Poverty Guidelines. ZDAwMmU1OWFkZTRhODcxZjUyZjNmOWMyZWQ2ZmJlYjI4NjYwNTczMzFmYTgy T-Mobile Essentials, Metro by T-Mobile) may notice lower . and a list of available connected devices which you may purchase. The best phone number for SafeLink is their 800-378-1684 customer service phone number, and you can get the details and use our free call-back service by finding the link for it above and clicking it. Safelink Wireless customer service number is 1-800-378-1684. To obtain instructions about features related to your phone's screen, text the word SCREEN to 611611 or click here. guide, please let us know by sending us feedback. ConsumerAffairs is not a government agency. I was in the free lifeline program. This SAFELINK WIRELESS is a program provided by TracFone Wireless, Inc. serving eligible households. After all the aggravation trying to find the right tracking number I did receive the phone within a few days. To get help through chat, text the word CHAT to 611611 or click here. Explore support and satisfaction with programs for new and emerging graduates. You will receive a text message with a code to validate your credentials. MTUyZjQ2OTMwNDgxMmRjYzk4ZGU5OGE1NmU5Y2E5ODZlMWRkYjI1ZGNkOTQ0 SafeLink Wireless is a Lifeline supported service, a government benefit program. SafeLink Wireless reviews first appeared on Complaints Board on Sep 11, 2009. To Opt-In to receive SMS communications from SafeLink, text the word JOIN to 611611 or click here. To watch instructional videos, text the word VIDEO to 611611 or click here. Get information, troubleshoot any issue or reach a . . About our service. To obtain a handset tutorial directly on your device, text the word TUTORIAL to 611611 or click here. Cris Thornton of Tucson, US. In total, there are 7 ways to get in touch with them. Actual requirements vary by state, but in general, to qualify for Lifeline, subscribers must either have an income that is at or below 135% of the federal Poverty Guidelines or participates in one of the following assistance programs: Supplemental Nutrition Assistance Program (Food Stamps or SNAP). To read our phone replacement policy, please view our Return policy. SafeLink Wireless is a Lifeline supported service, a government benefit program. Quality One Wireless independently operates this site and is a SafeLink Authorized E-Retailer Orders are processed and fulfilled by Quality One Wireless. All those calls, emails, hours, and being passed between every department, all wasted effort & time. A month equals 30 days. assistance today with a quick and easy verification and Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. If you are having trouble logging into your Safelink Wireless account, you can contact Safelink customer service for assistance by calling 1-800-723-3546. Don't give them any personal information. MmUxMWM0OWYzMmRhN2FiZmUxMWY2Y2I1NDcxZmRkNzNhZGE2MGQwODQ0YjM2 You can email the site owner to let them know you were blocked. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. eyJtZXNzYWdlIjoiYzRiMmRjOGYyNmMwODVmMzdjMmViM2UzMjY1ZTAwYzQ5 ZDFjZmNmMmViYjM1YjBmNjIzNzAzYmFiYjk1ZGVkYjA4MjVmYTAyNDliMzBh Positive reviews (last 12 months): 3.3%. After thousands of SafeLink customers came to GetHuman in search of an answer to this problem (and many others), we decided it was time to publish instructions. Comprehensive security & fire protection solutions that are centered toward bringing peace of mind to businesses and homeowners. Well guide you through the process. This will surely increase the credibility of your complaint. Phone was suppose to be delivered March 13, 2023. Well start sending you the news you need delivered straight to you. Documentation of income or program participation may be required for enrollment. 800-378-1684 Customer service. When you enroll in ACP or Lifeline with us, you consent to our sharing your information with the Universal Service Administrative Company to ensure the proper administration of these programs. be confirmed through a state database. . This implies that customers should meet certain eligibility requirements set by each State, where the service is availed. You can email the site owner to let them know you were blocked. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with SafeLink Wireless Customer Service. The Affordable Connectivity Program (ACP) is a federal government benefit program operated by the Subsidiaries: Subsidiary Lifeline service is a Lifeline supported service, a government benefit program by. Email right information when they send the phone off on 3/8/2023 to have them shut the phone,,., who said he would correct the problem, and he actually did calls. 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